Conversation
Where do I find spare parts?
Hey 👋 You can find replacement parts like zippers, drawstrings, and buckles here: https://www.dopesnow.com/replacement-parts 😊 If you don't see the part you need, just let me know and I'll help you out!
Do you offer repair services for ski pants?
Great question! For US customers, we arrange repairs for manufacturing defects through our partner Tersus Solutions (via our claim process). For EU customers, you can use RecoMended directly, or file a claim if it's a defect 😊
I purchased a montec jacket last winter…I love it! The only problem is the zipper broke on me and I managed to then lose it. I've tried to find replacement zippers but I'm having no luck with sizing it. Do you know what size zipper I should try and buy?
I'm so glad you're loving the jacket! 🙌 For the specific zipper size, let me connect you with a teammate who can help you find the exact match. They'll get back to you shortly 😊
Do you sell replacement lenses for goggles?
Yes! We sell replacement lenses for our goggles 😊 You can find them here: https://www.dopesnow.com/sight-goggle-lens-replacement-lens-ski-unisex-red-brown Just make sure to check the year on your lens — 2022+ lenses fit all current frames ❄️
How do I repair my pants? They have a tear in them..
Got it 😊 If the tear is from a manufacturing defect and still under warranty, file a claim and we can help. For wear-and-tear repairs, check https://www.dopesnow.com/replacement-parts or contact RecoMended (EU) directly 💪
Are there any tailors you can recommend for your attire?
We don't have a list of tailors, but any local tailor with technical fabric experience should work 😊 For warranty repairs in the EU, RecoMended (recomended.se) handles our gear if you prefer a specialist!
Can I sell my used jacket back to you?
We can take your jacket back through our Renewed or Renewal Programme 😊 No cash payment, but your gear gets repaired/resold or recycled instead of going to landfill. We cover shipping! Should I arrange that for you? ♻️
I have a dope snow jacket that I bought but never worn and was wondering I could sell it back to be 'recycled
Perfect! Since it's unworn, it's a great fit for our Renewed programme 😊 An agent will arrange a shipping label for you (we cover the cost), and your jacket can be professionally assessed, repaired if needed, and resold ♻️
looking at prices ouch, you into recycling? ill give my old pants back for a discount
We'd love to take your old pants back through our Renewal Programme! 😊 But there's no discount in return, just the feel-good of keeping gear out of landfill. Our prices stay fair year-round ♻️ Want me to arrange pickup anyway?
Hi, is there a difference between jacket Arch snowboard or ski version?
Great question! 😊 The Arch jacket doesn't have separate snowboard vs ski versions, it's one design made for both. Built for mountain performance whether you're on the slopes or in the park! Need help with sizing or warmth? 🏔️
Why does it say snowboard then?
It's part of the product name/category, but the jacket works for both snowboarding and skiing! The design doesn't limit you to one or the other 😊 All about versatility on the mountain 🏔️
how to wash a jacket and pants
Machine wash cold on gentle cycle, tumble dry low or hang dry. Skip fabric softener and bleach 😊 Always check the care label inside your jacket/pants for any specific instructions! Need more details? ❄️
Can I also use normal clothes detergent for cleaning my jacket?
Yep! Regular mild detergent works great 😊 Just skip fabric softener (blocks waterproofing) and avoid bleach. Keep it gentle and your jacket will thank you ❄️
"Good good one more question how do I wash the Fawk jacket and bibs is there a special detergent I use?
No special detergent needed for the Fawk! 😊 Regular mild detergent works perfectly. Same wash rules: gentle cycle, low temp, skip fabric softener + bleach. You're all set! ❄️
I would like to wash my ski jacket and trousers - but I'm afraid that the waterproof surface will come off - the guide says that you should just throw it in the tumble dryer Unfortunately I don't have a tumble dryer, what's the best way to do this? Can I just spray a waterproofing spray on it?
No worries! 😊 The tumble dryer helps reactivate DWR (water-repellent coating), but you can also hang dry + iron on low heat through a towel. If water stops beading, a DWR spray works great to refresh it! ❄️
What if I can't buy those things that can't restore the dwr is there another way I can restore it at home
Hang drying + ironing on low heat through a towel is your best bet! 😊 The heat reactivates the DWR coating. It's not as effective as a spray treatment, but it's the next best thing you can do at home ❄️
I want to file a claim
No problem! I can help with that 😊 Could you send me a few clear photos of the issue + describe what happened and when? Also, what's your order number and email? Then we can get this sorted for you 🙏
Where are your products made?
We manufacture in different countries based on expertise 😊 Jackets + pants mostly in China & Vietnam, base layers in Vietnam, beanies in Indonesia, goggles in Taiwan. All factories meet strict social + environmental standards! ❄️
Do the manufacturers pay the employees fairly and is it environmentally friendly?
Absolutely 😊 All suppliers must pass third-party social + environmental audits (Amfori BSCI, Higg FEM, SA8000, etc.). We verify fair wages, safe conditions, + chemical compliance. Most fabrics are Bluesign-approved too! ❄️
What are those audits?
They're independent inspections that verify safe working conditions, fair wages, and environmental compliance 😊 Think on-site checks, employee interviews, + strict checklists. It ensures our factories meet ethical standards! ❄️
Hi i was wondering how much of the Fawk ski pants is made of recycled content?
Great question! 😊 I don't have the exact recycled content % for the Fawk pants on hand. Let me pass this to a teammate who can pull the detailed specs for you. They'll get back to you shortly! 🙏
What does Bluesign product mean?
Bluesign means the fabric meets strict chemical safety standards 😊 PFAS banned, supply chain transparency, + environmental/worker health protected. Most of our fabrics are Bluesign-approved! ❄️
How can I search through the pre loved gear? Where is the link
Great question! 😊 I don't have the direct link for our Renewed section on hand. Let me connect you with a teammate who can share the exact page where you can browse all the pre-loved gear. They'll get back to you shortly! 🙏
I want to order a jacket from the section Renewed, what does it mean? Is it used?
Yes! 😊 Renewed gear is pre-loved DOPE items that have been professionally inspected, repaired, and cleaned by our partners. They're sold at a discount and kept out of landfill. Quality-checked and ready to ride! ❄️
Clarify what you mean by renewed because I'm not really into buying used returned gear.
Totally get it 😊 Renewed items are gently used DOPE gear that's been professionally repaired, cleaned, and quality-checked. They're not returns, they're pre-loved pieces given a second life. But if you prefer brand-new, we've got plenty of fresh stock too! ❄️
What about Montec?
Montec has a Renewed section too! 😊 Same deal — pre-loved Montec gear, professionally repaired & inspected, sold at a discount. Check it out at montecwear.com/se/renewed ✨
How do I know what condition renewed products are in?
We use three condition grades: Great (10% off, nearly new), Good (20% off, minor wear), and Pre-Loved (30% off, visible repairs). Each product page shows available conditions for that size with full descriptions 😊✨
Are the renewed item covered from defects? Is there still a warranty to guarantee their quality
Great question! Let me connect you with a teammate who can clarify the warranty coverage for Renewed items. They'll get back to you shortly with the details 🙏😊
I recently purchased an item and didn't realize that it was a renewed item. I just thought it was on sale. How can I find out if the item was in great or good condition? I'm not able to see that in my order summary."
I'd be happy to check that for you! Could you share your order number and the email you used when placing the order? I'll look up the condition details for you 😊
DO35741
Got it! I can see your order DO35741, but I'll need to connect you with a teammate who can confirm which items were Renewed and their condition grades. They'll get back to you shortly with those details 🙏😊
jeppe@ridestore.com
Perfect! I've found your order DO35741 😊 I can see the items, but I'll need to connect you with a teammate who can confirm which were Renewed and their condition grades. They'll get back to you shortly 🙏
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I purchased an item a few items a few days ago and now see the same items are for sale at 50% less. Can I be reimbursed for the discount amount or do I need to reorder the items and send the orignals back to you for a refund
I purchased an item a few items a few days ago and now see the same items are for sale at 50% less. Can I be reimbursed for the discount amount or do I need to reorder the items and send the orignals back to you for a refund
I purchased an item a few items a few days ago and now see the same items are for sale at 50% less. Can I be reimbursed for the discount amount or do I need to reorder the items and send the orignals back to you for a refund
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Hey! 👋 I totally understand how that feels 😊 We keep our prices consistent year-round (no flash sales or price matching), so we can't reimburse the difference. That said, you can return your items for a full refund & reorder at the sale price!
i bought it for 249, but looks like it's on sale for 199; can i get a refund for the difference
I totally get it 😊 We can't adjust the price after purchase, but you're welcome to return your item for a full refund and reorder it at the sale price! Free returns, no worries 🙏
I ordered a jakcet 2 days ago and it’s now on sale. can I please get a refund to the new lower price?
Hey! 😊 I totally get how frustrating that timing is. We may be able to help with post-purchase price drops within 14 days, but I'll need to check your order first. Could you share your order number and the email you used at checkout? 🙏
Can I get a discount code?
We don't offer public discount codes 😊 Personal codes are only issued by our team post-purchase (e.g. to resolve an issue). That said, you can always check our Sale and Renewed sections for great deals! 🙏
Why not?
It's how we keep things fair for everyone 😊 We focus on consistent pricing year-round instead of flash sales or codes, so no one misses out. Check our Sale or Renewed sections for great deals! 🙏
If I purchase for €2000 can I get a code? I spent a lot of money
I totally understand 😊 We don't offer bulk discounts or codes based on order value — we keep our pricing fair and consistent for everyone. That said, our Sale and Renewed sections always have great deals! 🙏
I found a WELCOME10 discount code for first purchase to get 10% off but the code is not working
I totally get the confusion 😊 That code likely came from a third-party site and won't work with us. Let me have a colleague check it specifically for you — they'll get back to you shortly 🙏
Is your DWR PFAS-free?
Yes! 😊 Our DWR coating is PFAS-free, and most of our fabrics are Bluesign-approved (which bans PFAS chemistry). We do regular testing to confirm. If you have more questions, just let me know! 🙏
Any harmful chemicals in your gear?
No intentional harmful chemicals 😊 Our DWR and membranes are PFAS-free, and most fabrics are Bluesign-approved (strict safety standards). We test regularly to ensure safety 🙏
What do you mean by intentional harmful?
We don't add harmful chemicals on purpose 😊 But PFAS compounds are widespread in the environment, so trace amounts might appear despite our efforts. We're transparent about this because it matters for trust 🙏
is this jacket insulated?
I'd love to help! 😊 Which jacket are you asking about? If you have a link or product name, I can check the insulation details for you 🙏
Spartan
The Spartan jacket is a shell (no insulation) 😊 It's waterproof and breathable, so you can layer underneath depending on the conditions. Perfect for customizing your warmth! ❄️
What is a shell jacket?
A shell jacket is a lightweight outer layer with no built-in insulation 😊 It's waterproof and breathable, so you layer your own base and mid-layers underneath for warmth. Super flexible! ❄️
But looks like it does have insulation when I check the website?
Ah, good catch! 🙏 The best way to confirm is to check the care label inside the jacket, in the materials section. If "Padding" is listed, it's insulated. If not, it's a shell. What does yours say? 😊
But I haven’t bought it yet so I can’t check?
Got it 😊 Let me pass this to a colleague who can confirm the exact insulation details for the Spartan on our site. They'll get back to you shortly! 🙏
"And last Q are the jackets warm, well insulated or rather a shell
To confirm the insulation details for the Spartan jacket, let me have a teammate who can check the exact product specs get back to you 😊 They'll clarify whether it's insulated or shell, and answer your warmth question! 🙏
"And last Q are the jackets warm, well insulated or rather a shell
A teammate is already looking into the insulation details for the Spartan jacket and will get back to you shortly with a clear answer 😊 They'll confirm whether it's insulated or shell, and how warm it is! 🙏
Is the Fawk Black jacket available in M?
I couldn't find a "Fawk Black" jacket on our site 🤔 Could you double-check the name or share a link? That way I can check stock for you in size M! 😊
https://www.montecwear.com/nl/fawk-ski-jas-heren-black
Thanks for the link! 🙏 I can't check live stock from here, but a teammate can confirm size M availability for the Fawk jacket and answer your earlier insulation question. They'll get back to you shortly! 😊
Will the yellow/Black Fawk jacket get back in stock in size L?
I can't check restock schedules from here 🤔 Let me have a teammate confirm both the yellow/black Fawk restock in L and the black Fawk stock in M for you. They'll get back to you shortly! 🙏
The zipper on my jacket broke.
Oh no, that's frustrating! 😔 We can help with repairs or spare parts. Could you share a quick photo of the zipper and let me know which jacket it is? That way we can find the best solution for you 🙏
It’s the spartan jacket
Thanks for the photo! 🙏 A teammate will check repair options and spare parts availability for your Spartan jacket zipper, plus answer your Fawk jacket questions. They'll be in touch shortly! 😊
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