Tools

Search for orders by order number, customer email, or free text. Returns a list of matching orders with basic details.

Returns full order details including line items with states, return info (with replacement order IDs), payment transactions, shipping info, and custom fields. Use this to inspect an order's complete state.

Given an order number, returns available refund options: refundable line items with max amounts, available reasons, pending refund status, and shipping refund eligibility. Always call this first before attempting a refund.

Refund a custom monetary amount on ONE line item, as minor-issue or goodwill compensation. For refunding whole items use create_full_refund instead. The amount must not exceed the maxPartialRefundAmountCents returned by get_refund_options. Always call get_refund_options first to check eligibility.

Refund the full item price of selected line items (can be a subset of the order — 'full' means the item price, not the whole order), transitioning them to Refunded state. Previous partial refunds will be automatically deducted. Always call get_refund_options first to check eligibility.

Returns available discount options for a line item: available cart discounts (fixed and percentage), discount reasons, and line item details. Always call this first before creating a discount.

Create a discount code as compensation/goodwill for a specific line item on an existing order (claim flow — not a marketing promotion). The code can be shared with the customer to apply at their next checkout. Always call get_discount_options first to see available discounts.

Returns replacement eligibility for line items: stock availability, shipping methods (standard/premium), replacement reasons, and express shipping refund eligibility. Always call this before creating a replacement.

Create a replacement order for selected line items. This creates a new order with a 100% discount, transitions original items to Replaced state, and adds return info. Always call get_replacement_options first.

Cancel an order that has not yet been shipped. Only works for orders with shipmentState=Pending that have not already been cancelled or had a cancellation requested.

Update the shipping address on an order. By default only works for orders with shipmentState=Pending. For shipped orders, set allowAdminOverride=true. Also updates the customer email on the order if updateCustomerEmail is true and a new email is provided.

Download the sales invoice PDF for a shipped order. Returns the invoice as a base64-encoded PDF string. Only works for orders that have been shipped (shipmentState is Shipped or Partial).

Resend the order confirmation email to the customer for a given order. Use when a customer says they never received (or lost) their order confirmation email. The email is sent to the address on the order.

Get shipment tracking for an order — outbound delivery and any returns: courier, current status, ETA, a courier tracking link, and the latest update per shipment. Set includeCheckpoints to true for the full timeline when a parcel looks stuck or delayed. Read-only.

Look up returns the customer registered via the return portal: return tracking number, which items (size + reason), and when registered. These are returns in progress — registered but not necessarily shipped or received by the warehouse yet. Distinct from get_order_tracking (the return parcel's physical movement) and from an order's warehouse-received returnInfo. Read-only.

Search for orders by order number, customer email, or free text. Returns a list of matching orders with basic details.

Returns full order details including line items with states, return info (with replacement order IDs), payment transactions, shipping info, and custom fields. Use this to inspect an order's complete state.

Given an order number, returns available refund options: refundable line items with max amounts, available reasons, pending refund status, and shipping refund eligibility. Always call this first before attempting a refund.

Refund a custom monetary amount on ONE line item, as minor-issue or goodwill compensation. For refunding whole items use create_full_refund instead. The amount must not exceed the maxPartialRefundAmountCents returned by get_refund_options. Always call get_refund_options first to check eligibility.

Refund the full item price of selected line items (can be a subset of the order — 'full' means the item price, not the whole order), transitioning them to Refunded state. Previous partial refunds will be automatically deducted. Always call get_refund_options first to check eligibility.

Returns available discount options for a line item: available cart discounts (fixed and percentage), discount reasons, and line item details. Always call this first before creating a discount.

Create a discount code as compensation/goodwill for a specific line item on an existing order (claim flow — not a marketing promotion). The code can be shared with the customer to apply at their next checkout. Always call get_discount_options first to see available discounts.

Returns replacement eligibility for line items: stock availability, shipping methods (standard/premium), replacement reasons, and express shipping refund eligibility. Always call this before creating a replacement.

Create a replacement order for selected line items. This creates a new order with a 100% discount, transitions original items to Replaced state, and adds return info. Always call get_replacement_options first.

Cancel an order that has not yet been shipped. Only works for orders with shipmentState=Pending that have not already been cancelled or had a cancellation requested.

Update the shipping address on an order. By default only works for orders with shipmentState=Pending. For shipped orders, set allowAdminOverride=true. Also updates the customer email on the order if updateCustomerEmail is true and a new email is provided.

Download the sales invoice PDF for a shipped order. Returns the invoice as a base64-encoded PDF string. Only works for orders that have been shipped (shipmentState is Shipped or Partial).

Resend the order confirmation email to the customer for a given order. Use when a customer says they never received (or lost) their order confirmation email. The email is sent to the address on the order.

Get shipment tracking for an order — outbound delivery and any returns: courier, current status, ETA, a courier tracking link, and the latest update per shipment. Set includeCheckpoints to true for the full timeline when a parcel looks stuck or delayed. Read-only.

Look up returns the customer registered via the return portal: return tracking number, which items (size + reason), and when registered. These are returns in progress — registered but not necessarily shipped or received by the warehouse yet. Distinct from get_order_tracking (the return parcel's physical movement) and from an order's warehouse-received returnInfo. Read-only.

Search the live Dope Snow and Montec product catalog (Algolia). Returns products with prices (13 currencies), colors, sizes, availability, sale status, ratings, images. Pass body_json as a stringified JSON object with Algolia params: query (string), hitsPerPage (number, default 5), filters (Algolia filter expression e.g. "brand:Dope AND gender:Women AND hasSalePrice:true"), facets (array of facet field names). Example: {"query":"spartan jacket","hitsPerPage":5,"filters":"brand:Dope"}. Prices live at hits[].prices.USD.current and hits[].prices.USD.original.

Search 77k+ verified Dope and Montec customer reviews. Supports semantic search and faceted filtering.