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Customer ยท 2026-05-08T17:27:37.647Z
I live in Quebec and I'm looking for a new jacket
Agent ยท 2026-05-08T17:28:01.316Z
Hey ๐ Nice โ happy to help! Where in Quebec are you headed, and what kind of riding are you planning? That'll help me point you at the right jacket for the conditions ๐
Customer ยท 2026-05-08T17:29:05.034Z
Gaspesie and I'm gonna be riding in the Chic-Chacs
Agent ยท 2026-05-08T17:29:26.166Z
Perfect! The Chic-Chocs are no joke โ cold, variable, and you're putting in the work. I'd go with the **Puffer Full Zip** ($239 CAD) โ heavy insulation (200gsm) built for those -20ยฐC lift rides and backcountry tours ๐๏ธ. Are you set for the rest of your kit, or do you need anything else? Pants, gloves, base layer? And are you looking for a matching set or open to mixing colours? ๐
Customer ยท 2026-05-08T17:30:02.189Z
Puffer for back country skiing?
Agent ยท 2026-05-08T17:30:20.974Z
Ah, good catch ๐
The Puffer is heavy warmth but less breathable for big output. For backcountry, a shell is smarter โ you layer under it and control warmth. Let me find a better fit for touring ๐๏ธ
Customer ยท 2026-05-08T17:30:51.246Z
ok
Agent ยท 2026-05-08T17:31:06.268Z
Perfect for backcountry โ the **Blizzard** in Black ($247.50 CAD) has a shell version in stock. No built-in insulation, so you layer up for the climb and control warmth all day ๐๏ธ Link: https://www.dopesnow.com/ca/mens-ski-jackets ๐
Customer ยท 2026-05-08T17:31:36.117Z
thanks
Agent ยท 2026-05-08T17:31:45.737Z
You're welcome! If you need anything else โ pants, base layers, gloves โ just give me a shout ๐ Have an epic season in the Chic-Chocs! ๐๏ธ
Customer ยท 2026-05-08T17:31:48.645Z
What other jackets do you recommend??
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Resolution
Did the customer get what they came for?Ease
How easy was it for the customer?Tone match
Did the agent meet the customer's emotional register?Accuracy
Was the information correct and specific?Sentiment at close
How did the customer feel at the end?Flags