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Customer · 2026-05-13T07:39:47.278Z
Hello,
I have a jacket as u can see has a massive gash and I want a refund
![[media]](https://powder-worker-dev.ridestore.org/media/dope:+23058178384/9mYlyWxB3ZABTw8Z.jpg){kind=link}
Agent · 2026-05-13T07:40:01.448Z
Oh no! I'm so sorry to hear that 😔 I'd love to help sort this out for you. Could you share your order number and the email you used at checkout? Then I can look into this straight away 🙏
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Resolution
Did the customer get what they came for?Ease
How easy was it for the customer?Tone match
Did the agent meet the customer's emotional register?Accuracy
Was the information correct and specific?Sentiment at close
How did the customer feel at the end?Flags