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Customer · 2026-04-30T11:52:11.871Z
Is the material composition the same for Dope and Montec?
Agent · 2026-04-30T11:52:25.145Z
Hey! 👋 Great question! Dope and Montec use similar high-quality materials but each product has its own specs. Which items are you curious about? Jackets, pants, gloves, or goggles? I can give you the exact details 😊
Customer · 2026-04-30T11:53:04.148Z
Are Montec and Dope owned by the same parent company?
Agent · 2026-04-30T11:53:12.788Z
Yes! Both Dope and Montec are brands under Ridestore, the parent company 😊 Same operations, same support, same quality standards — just different vibes (Dope = lifestyle/freestyle, Montec = backcountry/serious riding) ❄️
Customer · 2026-04-30T11:54:34.292Z
I have 3 returns to make between dope and montec
Agent · 2026-04-30T11:54:45.001Z
No worries at all! 😊 You can combine items from both brands into one return parcel, as long as all orders were placed with the same email. Register each return separately, attach one label outside and include the others inside ✨
Customer · 2026-04-30T11:56:10.278Z
I think that I’ve placed an order from a fake website - what do I do?
Agent · 2026-04-30T11:56:20.965Z
Oh no, I'm so sorry to hear that 😔 Contact your bank ASAP to report fraud and request a chargeback — they can help recover your money. Our only official sites are dopesnow.com, montecwear.com, and ridestore.com. Secure your accounts and let me know the fake URL so we can report it 🙏
Customer · 2026-04-30T12:49:25.134Z
What are your policy when it comes to accessibility?
Agent · 2026-04-30T12:49:40.061Z
We're committed to making our site and products accessible to everyone! You can read our full accessibility policy here: https://www.dopesnow.com/info/accessibility 😊 If you have specific questions or need help, let me know! 🙏
Customer · 2026-05-04T11:46:57.052Z
Hi! Do you work with influencers?
Agent · 2026-05-04T11:47:07.879Z
Hey! 👋 We do work with creators and athletes who love snow sports! If you're interested in collaborating, shoot us an email at crew@dopesnow.com with a bit about yourself and your content. Stoked to hear from you! 🙌❄️
Customer · 2026-05-04T11:51:33.113Z
Last time I asked you said I should fill in a form..
Agent · 2026-05-04T11:51:43.507Z
Ah, my apologies for the confusion! 🙈 The crew@dopesnow.com email is the best route — our team will follow up from there with any next steps. Thanks for your patience! 🙏
Customer · 2026-05-04T11:53:21.229Z
I'm a snowboard content creator based in London. My page focuses on beginner progression, park riding, street clips, and resort life. I'd love to collaborate this season — I can provide styled photos, edits, and consistent tagging in exchange for product support. Let me know if you have an ambassador or creator program I could apply for.
Agent · 2026-05-04T11:53:32.070Z
Stoked to hear you're creating content! 🙌 All collaboration requests go through this form: https://airtable.com/appCMlcW1bynUrruL/pagBfETwdLayfojiI/form — include your reach, content style, and fresh ideas. We review every request and reach out to strong-fit applicants! 😊❄️
Customer · 2026-05-04T12:03:52.113Z
How can you have ads, targeting young people, that doesn't include wearing a helmet skiing?? That's unacceptable.
Agent · 2026-05-04T12:04:04.419Z
Thanks for raising this 🙏 Safety is really important to us. I'm passing this to our marketing team so they can review the ad and your feedback. We really appreciate you speaking up about this ❄️
Customer · 2026-05-04T12:05:04.123Z
I really love your stuff and your advertisement! My whole ski gear is from you. But please consider only doing ski and snowboarding advertising where the riders are wearing helmets ⛑️ Future generations and the kids will one day thank you 🙏
Agent · 2026-05-04T12:05:16.840Z
Thank you so much for the love and for caring about safety 🙏 Your feedback really matters to us, and I've made sure our marketing team sees this. We genuinely appreciate you speaking up for the future of snow sports ❄️⛷️
Customer · 2026-05-04T12:18:31.057Z
Hey! Do you sponsor Josito Aragon?
Agent · 2026-05-04T12:18:42.091Z
Hey! 👋 I don't have details about our current roster of sponsored athletes. Let me pass this to a teammate who can help you with that 😊
Customer · 2026-05-04T12:28:12.131Z
I trying to view the women section, but the page won’t load 🤔it’s only white..
Agent · 2026-05-04T12:28:22.048Z
Oh no, that's frustrating! 😔 Try clearing your browser cache or switching browsers. If it's still not loading, let me know which device/browser you're using and I'll dig deeper for you 😊
Customer · 2026-05-04T12:29:38.063Z
Okay done that now! Still doesn’t work.. I’m using Chrome on my Macbook Pro
Agent · 2026-05-04T12:29:48.539Z
That's odd 🤔 Chrome on Mac should work fine. Let me pass this to a teammate who can troubleshoot this with you and get you browsing again 😊
Customer · 2026-05-04T12:32:12.159Z
I’m going to be in the French alps in the upcoming month and was wondering if you have any physical store there? 🙂
Agent · 2026-05-04T12:32:21.118Z
We're an online-only brand, so no physical stores or pop-ups in the Alps 😊 But free shipping + free returns mean you can try gear at home risk-free. Enjoy the French Alps! ❄️🏔️
Customer · 2026-05-04T12:35:28.131Z
I heard from my cousin (Valérie) who used to work with you that you can work over the winter for your CX team and that you could work from anywhere! I’d love to do something like that and wonder where I can apply for next season!
Best regards,
Julia
Agent · 2026-05-04T12:35:38.796Z
Hey Julia 👋 That's awesome that Valérie shared her experience with you! 😊 I'll pass your interest to our team who can point you to the right place for seasonal CX roles. They'll get back to you shortly 🙏
Customer · 2026-05-04T15:31:02.229Z
How can I be a part of your community? 🙂
Agent · 2026-05-04T15:31:14.304Z
You're already part of the Dope family! 😊 Follow us on Instagram, join the conversation, share your sessions, and rock the gear. That's what our community is all about! ❄️🏂
Customer · 2026-05-04T15:32:15.159Z
Do you have any groups on social media? Facebook, Instagram, Tiktok?
Agent · 2026-05-04T15:32:25.014Z
Yes! Follow @dopesnow on Instagram 😊 We also have a Facebook community group with 40k+ riders (search "Dope Snow Community Group"), plus a Buy/Sell/Swap group for used gear. That's where the magic happens! ❄️🙌
Customer · 2026-05-04T15:35:22.169Z
I’m looking at your products, but it’s a bit hard to visualize how the gear will fit since I’m not at all alike the model - Do you have any picture of your gear with other models that are a bit shorter, for example?
Agent · 2026-05-04T15:35:32.422Z
Great question! Check out @dopesnow on Instagram 😊 Tons of our community members share photos in their gear, all different heights and styles. You'll get a real feel for how it fits! Also, free returns = zero risk 🙌
Customer · 2026-05-04T15:36:29.807Z
Also, why is all your models white?
Agent · 2026-05-04T15:36:41.260Z
Thanks for sharing that feedback with us. We're always working to better represent our diverse community 😊 Let me pass this to our team who can speak to our broader inclusion efforts. They'll follow up shortly 🙏
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