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Customer · 2026-05-19T12:35:24.175Z
[Voice note (en)] Is this actually working now or is this still a test?
Agent · 2026-05-19T12:35:31.223Z
Hi there! 👋
Yes, this is working! You've reached Ridestore customer support. How can I help you today?
Customer · 2026-06-02T12:20:27.016Z
Hello there
Agent · 2026-06-02T12:20:49.123Z
Hey there 👋 Great to hear from you! What can I help you with today? 😊
Customer · 2026-06-02T12:28:54.615Z
I have a question
Agent · 2026-06-02T12:29:21.299Z
Of course, fire away! 😊 What's on your mind?
nynke · 2026-06-02T15:13:11.678Z
Testing
Rate each dimension blind. Press 1–5 on the active dimension, ↑ ↓ to move between dimensions, ⌘+Enter to submit.
Resolution
Did the customer get what they came for?Ease
How easy was it for the customer?Tone match
Did the agent meet the customer's emotional register?Accuracy
Was the information correct and specific?Sentiment at close
How did the customer feel at the end?Flags