New shadow config

A named, immutable bundle. Once saved it can be compared against prod by live shadow traffic or the Skill Test Utility. Config rows never mutate — create a new bundle to change anything.

Name this bundle

A label that's easy to recognise in the dashboard.

Label

URL: /shadow/configs/v2-2026-06-12

System prompt version

Pin the version this bundle uses. The candidate will run against exactly this template.

Skills in this bundle

Pick the skills this bundle uses and lock the version of each. Future edits to those skills won't change this bundle.

Stickers in orders (test)

73d10222-aaee-45b7-bea7-24700aa7a1aa

Stickers in orders

julia-brand-company-13-stickers-in-orders

Physical stores (test)

1f8c14e3-4c41-47ee-9150-732320ae9ee5

Physical stores (old version)

julia-brand-company-12-physical-stores

Product advisor (Pam - Test)

1481c5d9-fa2e-4614-b7ba-5462371e6c06

Ski vs snowboard products

julia-products-12-ski-vs-snowboard-products

Order Management

81c04d7e-7e44-4155-9bce-57bc295a2b1a

Customs and import declarations

julia-shipping-12-customs-and-import-declarations

Shipping & Delivery

48e24ed3-aade-4f49-91c7-4be84c453517

Changing delivery address

julia-shipping-10-changing-delivery-address

Gift cards and printable templates

julia-brand-company-05-gift-cards-and-printable-templates

Unexpected fees and duties

julia-payments-08-unexpected-fees-and-duties

Sizing and fit help

julia-products-01-sizing-and-fit-help

B2C policy and business order requests

julia-payments-09-b2c-policy-and-business-orders

Waterproofing and breathability ratings

julia-products-07-waterproofing-and-breathability-ratings

Missing refund

julia-payments-04-missing-refund

Goggles

julia-products-05-goggles

Invoices and tax receipts

julia-payments-07-invoices-and-tax-receipts

VAT and tax by country

julia-payments-05-vat-and-tax-by-country

Tracking shows delivered but not received

julia-shipping-06-tracking-shows-delivered-but-not-received

No delivery options at checkout

julia-shipping-02-no-delivery-options-at-checkout

Return drop-off and label issues

julia-returns-05-return-drop-off-and-label-issues

Shipping times and couriers

julia-shipping-03-shipping-times-and-couriers

Cross-country returns

julia-returns-08-cross-country-returns

How to track your order

julia-shipping-05-how-to-track-your-order

Discount codes

julia-brand-company-02-discount-codes

Claims and faulty products

julia-products-14-claims-and-faulty-products

Renewed programme

julia-products-15-renewed-programme

Sending old gear back (Renewed resale + Renewal Programme recycling)

julia-products-16-sending-old-gear-back

Sustainability and production

julia-products-17-sustainability-and-production

Social media and community

julia-brand-company-06-social-media-and-community

Insulated vs shell identification

julia-products-13-insulated-vs-shell-identification

Careers

julia-brand-company-15-careers

Repair partners and spare parts

julia-products-18-repair-partners-and-spare-parts

Product appearance differences (carry-over, colour, pattern)

julia-products-11-product-appearance-differences

Storefronts and brand structure

julia-brand-company-18-storefronts-and-brand-structure

Accessibility

julia-brand-company-17-accessibility

Website troubleshooting

julia-brand-company-16-website-troubleshooting

Bulk orders

julia-brand-company-14-bulk-orders

Helmet use stance

julia-brand-company-11-helmet-use-stance

Sensitive topics escalation

julia-brand-company-10-sensitive-topics-escalation

Diversity and representation

julia-brand-company-09-diversity-and-representation

Collaboration requests

julia-brand-company-08-collaboration-requests

Athletes and ambassadors

julia-brand-company-07-athletes-and-ambassadors

International pricing

julia-brand-company-04-international-pricing

Price drops and price matching

julia-brand-company-03-price-drops-and-price-matching

Sales and Black Friday

julia-brand-company-01-sales-and-black-friday

Stock and restock notifications

julia-products-10-stock-and-restock-notifications

Product care

julia-products-09-product-care

DWR and PFAS commitment

julia-products-08-dwr-and-pfas-commitment

Helmets

julia-products-06-helmets

Gloves and mittens

julia-products-04-gloves-and-mittens

Base and mid-layers

julia-products-03-base-and-mid-layers

Athlete sizing reference

julia-products-02-athlete-sizing-reference

Bought from fake site

julia-payments-10-bought-from-fake-site

Tax exemptions

julia-payments-06-tax-exemptions

Payment failed at checkout

julia-payments-03-payment-failed-at-checkout

Missing order confirmation

julia-payments-02-missing-order-confirmation

Payment methods accepted

julia-payments-01-payment-methods-accepted

Shipping outside our standard regions

julia-shipping-17-shipping-outside-our-standard-regions

Returned to sender

julia-shipping-16-returned-to-sender

Wrong product or missing item

julia-shipping-15-wrong-product-or-missing-item

Damaged order

julia-shipping-14-damaged-order

Lost or undelivered package

julia-shipping-13-lost-or-undelivered-package

Collection points

julia-shipping-11-collection-points

Cancelling an order

julia-shipping-09-cancelling-an-order

Item out of stock after order

julia-shipping-08-item-out-of-stock-after-order

Warehouse cut-offs and holidays

julia-shipping-07-warehouse-cut-offs-and-holidays

Shipped with wrong courier

julia-shipping-04-shipped-with-wrong-courier

Countries we ship to

julia-shipping-01-countries-we-ship-to

Recovering a returned order

julia-returns-09-recovering-a-returned-order

Multiple orders in one return parcel

julia-returns-07-multi-order-return-parcel

Refund timing

julia-returns-06-refund-timing

Return registration and sending

julia-returns-04-return-registration-and-sending

Gift returns

julia-returns-03-gift-returns

Exchanges

julia-returns-02-exchanges

Return eligibility

julia-returns-01-return-eligibility

Snow Outerwear Knowledge Base - Dope & Montec

7372cf35-6e91-4fdb-a5e9-5ab678996b03

Products & Sizing

7ac89b59-a8fd-4412-9579-fb684b8a442b

Payments

19d442f4-2ade-4604-9e1e-3a423d50124c

Company & Brand

3fb823ed-e7ac-49e9-981e-a15c5c574a55

Simple Product Skill

b3045ed6-941e-41a2-9284-a87f5184333d

Customer Identity Validation (OMS)

555926bf-043e-4da5-95f2-df71c58fb58a

Order Tracking

a1467771-df6c-480a-81d1-f6c88be5c879

Order Problems

078564b8-6f29-4d53-808f-38ee82001304

Returns

8409ee23-c943-4d5d-858e-b89fd00f3927

Refunds

0420a347-1522-4b29-b414-db90b03fad27

Delivery Issues

be6d9be3-6a6f-4622-b28a-2195b86391d1

Product Advisor

skill-product-advisor

Products & Sizing

a6503a3a-99df-4fe1-9db7-15e248ef9989

Model pins

Lock the models so shadow measures the config — not model drift.

Generation model

Classifier model

Options

Pre-scan customer messages

Spot order numbers and product hints before the AI picks a skill.

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