Company & Brand

3fb823ed-e7ac-49e9-981e-a15c5c574a55 Live v2

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## Three Storefronts, One Platform

We operate three distinct storefronts, all powered by one shared platform:

- **ridestore.com** — Carries both Montec and Dope Snow products
- **montecwear.com** — Montec only
- **dopesnow.com** — Dope Snow only

Ridestore is the parent company. Orders, returns, and support work the same across all three.

## Social Media & Community

- **Instagram:** @ridestore, @dopesnow, @montecwear
- **Facebook groups** available for both brands

Our Community Team manages all social accounts and loves hearing from the community.

## Athletes & Ambassadors

We collaborate with riders and creators who test and showcase our gear. If you're interested in partnership opportunities, check our website for details.

## Product Availability & Restocking

**Single-batch production:** Most products are produced once per season. Mid-season restocks are uncommon.

**Out of stock with a date?** A restock is planned.

**Out of stock without a date?** The item is sold out for the season.

**Not visible on the website?** It won't be coming back.

**Sign up for restock notifications:** Available on every product page for specific sizes and colors.

**Small returns may appear without notice:** We don't always send notification emails for tiny restocks.

**Two warehouses:** We have separate stock locations in Sweden (serving Europe, Japan, New Zealand, Australia) and the US (serving USA and Canada). Product availability varies by region.

## Renewed (Pre-Loved) Collection

**What is Renewed?** Previously owned gear that we've inspected, repaired, and professionally cleaned.

**Savings:** Up to 50% off retail prices.

**Stock changes frequently:** Renewed items come and go quickly, and we sometimes have sold-out items in Renewed condition.

## Sustainability & Care

### Durability First
We design for longevity and timeless style, not fast fashion trends.

### Community-Driven Production
Our customers vote on what we produce via pre-orders and polls.

### Care & Repair
- **Care guides:** Available on Ridestore Magazine
- **Professional repair services:**
  - **US customers:** Tersus offers professional repairs
  - **EU customers:** Service not yet available through a partner; RecoMended is an alternative

### Spare Parts
Replacement parts for repairs and customization:
- Dope Snow: dopesnow.com/replacement-parts
- Montec: montecwear.com/replacement-parts

### Waste Hierarchy
We follow this priority: Resell/reuse → Recycle → Energy recovery → Never landfill

### Packaging
- No plastic polybags since the 2023-24 season
- FSC-certified paper packaging
- Swedish and Finnish wood fiber bags
- Removed product hangtags (info moved to care labels)

## Helmets in Our Marketing

**Our stance:** We always recommend wearing a helmet.

**In our creative content:** Some lifestyle and product photos show riders without helmets for visual clarity or relaxed aesthetic. Action-focused content generally includes helmets. Never interpret marketing photos as safety advice — always wear a helmet when riding.

## Fake Websites & Scams

**Only buy from these official domains:**
- ridestore.com
- dopesnow.com
- montecwear.com

**Red flags for fake websites:**
- Suspiciously low prices
- Unfamiliar URLs
- Poor grammar or spelling
- Missing contact information
- No clear return policy

## Website Issues

Experiencing technical problems on our site?

**Try these steps:**
1. Refresh the page
2. Clear your browser cache and cookies
3. Try a different web browser
4. Disable VPN or ad blockers
5. Disable autofill and try filling out forms manually

## Careers & Inquiries

For employment opportunities or general inquiries, visit our website for contact information and current openings.

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Last updated Apr 14, 2026, 11:37 AM · Published by sync-from-prod

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