Shipping & Delivery — Version History
Comparing v2 v3 +3 · −2
Updated by Julia
Published by Julia
Instructions +2 · −2
## Shipping Destinations
We ship to: Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark (excluding Greenland), Estonia, Finland (excluding Åland), France (excluding overseas territories), Germany, Greece (mainland and islands), Hungary, Italy (excluding Livigno, Campione d'Italia, San Marino), Ireland, Latvia, Lithuania, Luxembourg, Netherlands, Northern Ireland (EU website), Norway (excluding Svalbard), Poland, Portugal (excluding Azores), Spain (excluding Canary Islands), Sweden, Slovakia, Slovenia, Switzerland, UK (excluding Isle of Man, Jersey, Guernsey), Canada, USA (excluding Puerto Rico and US Virgin Islands), Japan, Australia, and New Zealand.
−**Cannot ship to:** BFPO, APO, FPO, or DPO addresses. PO Boxes may have express shipping limitations. Forwarding services are not officially supported. If no shipping options appear at checkout, we cannot deliver to that address.
+**Cannot ship to:** BFPO, APO, FPO, or DPO addresses. PO Boxes may have express shipping limitations. Forwarding services are not officially supported. If no shipping options appear at checkout or are not mentioned above, we cannot deliver to that address.
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## Standard Shipping
- **Cost:** Free in most regions
- **Timing:** Varies by location, courier, weather, and seasonal demand. Two addresses in the same country may receive different estimates.
- **Best for:** Most customers. Reliable and cost-effective.
## Express Shipping
- **Available in:** Selected countries for an extra fee
- **Couriers:** DHL Express, UPS Express, FedEx
- **Delivery time:** 1-2 business days after dispatch
- **Requirements:** Must use a standard street address. PO Boxes may default to standard shipping.
## Dispatch Times & Cut-offs
- **Express cut-off:** 12:00 PM noon
- **Standard cut-off:** 5:00 PM
- **Orders before cut-off:** Dispatched same day
- **Orders after cut-off:** Dispatched next business day
- **Processing time:** Up to one working day
- **First scan timing:**
- Express: Usually day after order
− - Standard: 1–3 days
+ - Standard: 1-3 days
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- **Weekend & holiday orders:** Processed the next working day
## Delivery Estimates
- **Accuracy:** Estimates shown at checkout are the most accurate for your specific address
- **Important:** These are estimates, not guarantees
- **Cannot change after order:** Once placed, you cannot upgrade standard shipping to express
- **Delays:** Cannot guarantee specific delivery dates. Holiday periods and peak seasons cause delays.
- **Monitoring:** We monitor shipments and email proactively about delays
- **Collection points:** Available in some countries as an alternative delivery method
Guardrails unchanged
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Connectors
+connector-oms-mcp