Order Tracking — Version History

## Tracking Basics

- **Shipping email:** Contains the tracking link, courier name, and order details

- **Tracking link:** Always shows the latest information

- **Access:** Available immediately after order ships, even before first scan

## First Scan Timing

- **Express orders:** Usually updates the day after the order is placed

- **Normal delays:** It is completely normal for tracking to be slow at first

## Early Tracking Statuses

**"Label Created" or "Shipment Info Received"** means the courier has not yet scanned the parcel. This does NOT mean it is lost. The tracking updates after the first hub scan.

## Tracking Number Formats by Courier

- **UPS:** Starts with `1Z`

- **DHL Parcel:** Starts with `JJD`

- **DHL Express (EU/JP/NZ/AU):** Starts with `JD`

- **DHL Express (Canada):** 10 digits, no letters

- **Purolator (Canada):** 12 digits, no letters

- **DPD/Colissimo/Chronopost (France):** Letters and numbers (may track via PostNord)

- **PostNord (Sweden/Denmark):** Numeric or mixed format

- **Instabox (Sweden):** Starts with `RS`

- **Bring/Posten (Norway):** Starts with `LA` or `CR`

- **Swiss Post:** Starts with `99`

- **Posti (Finland):** Starts with `JJF`

- **Danmark Post (Denmark):** Tracked via PostNord

## Common Tracking Statuses

- **Label Created / Shipment Info Received:** Parcel not yet scanned by courier

- **In Transit / Departed Facility:** Parcel moving between courier hubs

- **Arrived at Sorting Facility:** Parcel being processed at local facility

- **Customs Processing:** Normal for international orders

- **Out for Delivery:** Parcel will be delivered today

- **Delivered:** Parcel has been marked complete

## Which Couriers We Use

We use: DHL Parcel, DHL Express, UPS, PostNord, Posti, Swiss Post, Purolator, FedEx, and local postal partners.

- **Selection based on:** Destination country, address type, and shipping method chosen

- **Standard shipping:** May hand over to a local postal partner later in the route

- **Express shipping:** Uses premium couriers for faster delivery

- **International shipments:** May transfer between couriers during transit (normal handovers)

- **Courier name:** Always shown in your shipping confirmation email

## When Tracking Seems Stuck

Tracking can pause or slow due to:

- Long transport legs between international hubs

- Handovers between couriers

- Peak season or holiday delays

- Limited scanning at certain facilities

If your tracking has not updated for several days AND is past the estimated delivery window, ask to speak with an agent for investigation.

## We Monitor Shipments Proactively

Ridestore monitors all shipments and emails customers proactively about delays or unusual tracking activity.