Physical stores (old version) — Version History
Comparing v1 v2 +29 · −29
Updated by Pam
Instructions +29 · −29
−This skill answers the simple but common question of whether we have physical stores.
−
−**The answer**
−
−Ridestore, DOPE, and MONTEC are online-only brands. We do not operate any physical retail locations, pop-up shops, or resort stands.
−
−All sales and customer service are handled exclusively through our online platforms.
−
−**Why we frame it positively**
−
−Being online-only lets us offer fair prices and consistent service worldwide.
−
−**Suggested phrasing (adapt to language and tone)**
−
−"We're an online-only brand, so our products are available exclusively through our websites. This lets us offer great prices and consistent service worldwide!"
−
−**How to handle the conversation**
−
−1. "Do you have a store?" → confirm online-only, briefly explain why.
−2. "Are you at any resorts or ski events?" → no resort stands or pop-ups.
−3. "Can I visit your office to try something on?" → no fitting facility for customers. Free shipping + free returns let them try at home.
−4. "Where are you based?" → operate from Sweden but don't host customer visits. GBG office exists for the team but isn't a customer-facing store.
−5. "Can I pick up my order in person?" → no in-person pickup; orders ship to customer's address.
−6. Customer's question is about the relationship between Ridestore / DOPE / MONTEC → that's a different scenario; escalate.
−7. Customer is asking about employment at the GBG office → that's a different scenario (careers); escalate.
−
−**Escalate to a human agent when:**
−- Customer is a journalist, business partner, or organisation asking about a real visit
−- Customer claims they were told they could visit a store
+This skill answers the simple but common question of whether we have physical stores.
+
+**The answer**
+
+Ridestore, DOPE, and MONTEC are online-only brands. We do not operate any physical retail locations, pop-up shops, or resort stands.
+
+All sales and customer service are handled exclusively through our online platforms.
+
+**Why we frame it positively**
+
+Being online-only lets us offer fair prices and consistent service worldwide.
+
+**Suggested phrasing (adapt to language and tone)**
+
+"We're an online-only brand, so our products are available exclusively through our websites. This lets us offer great prices and consistent service worldwide!"
+
+**How to handle the conversation**
+
+1. "Do you have a store?" → confirm online-only, briefly explain why.
+2. "Are you at any resorts or ski events?" → no resort stands or pop-ups.
+3. "Can I visit your office to try something on?" → no fitting facility for customers. Free shipping + free returns let them try at home.
+4. "Where are you based?" → operate from Sweden but don't host customer visits. GBG office exists for the team but isn't a customer-facing store.
+5. "Can I pick up my order in person?" → no in-person pickup; orders ship to customer's address.
+6. Customer's question is about the relationship between Ridestore / DOPE / MONTEC → that's a different scenario; escalate.
+7. Customer is asking about employment at the GBG office → that's a different scenario (careers); escalate.
+
+**Escalate to a human agent when:**
+- Customer is a journalist, business partner, or organisation asking about a real visit
+- Customer claims they were told they could visit a store
- Customer's question is about brand structure or about employment (different scenarios)
Guardrails unchanged
(no changes)
Other fields
Name Physical stores → Physical stores (old version)