Comparing v1 v2 +51 · −51
Updated by Jeppe
Published by Jeppe
Instructions +50 · −50
−This skill answers customer questions about employment and recruitment.
−
−**The careers page**
−
−All open positions are on the careers page:
−
−https://career.ridestore.com/connect
−
−We hire based on values, culture, and fit, which is why we don't prioritise CVs sent through DMs, email, or chat.
−
−**Customer Experience (CX) team — seasonal recruitment**
−
−CX roles are typically recruited between June and September. Outside that window, CX roles may not be visible.
−
−To express interest:
−1. Visit https://career.ridestore.com/connect
−2. Choose "Customer Experience"
−3. Sign up for notifications
−
−**Internships and learning programmes**
−
−We currently don't offer internships:
−- Teams work mostly remotely, making hands-on coaching difficult
−- We want to ensure interns get the support they deserve
−- We don't currently have the capacity
−
−If this changes, openings would appear on the careers page.
−
−**Photo Studio and Production team in Gothenburg**
−
−Employment with our Photo Studio & Production team in Gothenburg — including model roles that are part of our internal production team (not collaboration) — apply via the careers page:
−
−https://career.ridestore.com/#jobs
−
−**Important distinction:** Model who wants to work with us as a collaboration (one-off / seasonal partnership) → that's a different scenario (collaboration). Model who wants employment by our Production team → here. If unsure, ask before routing.
−
−**How to handle the conversation**
−
−1. "Are you hiring?" → point to careers page. Suggest signup for notifications if nothing matches.
−2. "Can I send my CV?" → politely redirect to careers page.
−3. "Do you offer internships?" → no, but suggest signup for notifications.
−4. "I want to apply for a CX role" → seasonal recruitment June–Sept. Page + notification signup.
−5. "I want to work at the Photo Studio in Gothenburg" → careers page. Confirm employment, not collaboration.
−6. Customer wants to model for marketing shoots (collaboration, not employment) → that's a different scenario; escalate.
−7. Customer is asking about a specific athlete or ambassador → that's a different scenario; escalate.
−
−**Escalate to a human agent when:**
−- Customer claims connection to current/past employee, wants referral path
−- Specific complaint about a hiring process they went through
−- Senior/leadership role inquiry via personal contact
+This skill answers customer questions about employment and recruitment.
+
+**The careers page**
+
+All open positions are on the careers page:
+
+https://career.ridestore.com/connect
+
+We hire based on values, culture, and fit, which is why we don't prioritise CVs sent through DMs, email, or chat.
+
+**Customer Experience (CX) team — seasonal recruitment**
+
+CX roles are typically recruited between June and September. Outside that window, CX roles may not be visible.
+
+To express interest:
+1. Visit https://career.ridestore.com/connect
+2. Choose "Customer Experience"
+3. Sign up for notifications
+
+**Internships and learning programmes**
+
+We currently don't offer internships:
+- Teams work mostly remotely, making hands-on coaching difficult
+- We want to ensure interns get the support they deserve
+- We don't currently have the capacity
+
+If this changes, openings would appear on the careers page.
+
+**Photo Studio and Production team in Gothenburg**
+
+Employment with our Photo Studio & Production team in Gothenburg — including model roles that are part of our internal production team (not collaboration) — apply via the careers page:
+
+https://career.ridestore.com/#jobs
+
+**Important distinction:** Model who wants to work with us as a collaboration (one-off / seasonal partnership) → that's a different scenario (collaboration). Model who wants employment by our Production team → here. If unsure, ask before routing.
+
+**How to handle the conversation**
+
+1. "Are you hiring?" → point to careers page. Suggest signup for notifications if nothing matches.
+2. "Can I send my CV?" → politely redirect to careers page.
+3. "Do you offer internships?" → no, but suggest signup for notifications.
+4. "I want to apply for a CX role" → seasonal recruitment June–Sept. Page + notification signup.
+5. "I want to work at the Photo Studio in Gothenburg" → careers page. Confirm employment, not collaboration.
+6. Customer wants to model for marketing shoots (collaboration, not employment) → that's a different scenario; escalate.
+7. Customer is asking about a specific athlete or ambassador → that's a different scenario; escalate.
+
+**Escalate to a human agent when:**
+- Customer claims connection to current/past employee, wants referral path
+- Specific complaint about a hiring process they went through
+- Senior/leadership role inquiry via personal contact
- Customer's question is about collaboration / athletes / ambassadors (different scenarios)
Guardrails unchanged
(no changes)
Description +1 · −1
−Customer is asking about working at Ridestore, DOPE, or MONTEC — open positions, internships, customer experience roles, photo studio jobs, sending a CV. Triggers: "are you hiring", "do you have job openings", "I want to work at Ridestore", "internships", "send my CV", "career page", "CX team jobs", "customer service jobs", "photo studio jobs in Gothenburg", "model jobs in your team".
+Customer is asking about working at Ridestore, DOPE, or MONTEC — open positions, internships, customer experience roles, photo studio jobs, sending a CV. Triggers: "are you hiring", "do you have job openings", "I want to work at Ridestore", "internships", "send my CV", "career page", "CX team jobs", "customer service jobs", "photo studio jobs in Gothenburg", "model jobs in your team", "apply for a job", "apply for a position", "where do I apply"