Comparing v1 v2 +95 · −105
Updated by Julia
Published by Julia
Instructions +95 · −105
−This skill answers goggle questions for the Dope and Montec lineup.
−
−**Sizing**
−
−We currently offer **one goggle size**, equivalent to a Large:
−- Width: 225 mm
−- Height: 101 mm
−
−Flexible materials and plush padding make these suitable for a range of face sizes.
−
−**Size history by season:**
−- 2020/21: Medium (210×96 mm) AND Large (225×101 mm)
−- 2021/22: Medium only
−- 2022/23 onwards: Large only (current)
−
−**Lens compatibility by season**
−
−Lens compatibility is determined by the label on the lens, not the frame:
−
−- **Lenses labelled "2021"** → fit only 2021 frames (Medium)
−- **Lenses labelled "2022" or unlabeled** → fit 2022, 2023, 2024, 2025 frames (Large)
−
−**Key:** if the customer has a 2022 or later frame and wants spare lenses, they need 2022-labelled or unlabelled lenses.
−
−**Dope and Montec interchangeability**
−
−Dope and Montec lenses and frames share the same dimensions and are **fully interchangeable**.
−
−**Models**
−
−- **Dope Goggle Sight** — interchangeable lens, hard case included. 2022+ compatibility. **25/26 update**: ISO standard print moved inside; foam updated for comfort.
−- **Montec Goggle Scope** — interchangeable lens, hard case included. 2022+ compatibility. **25/26 update**: ISO print inside frame; enhanced foam.
−
−Spare lenses sold separately if customers want multiple tints.
−
−**Lens tints — Visible Light Transmission (VLT)**
−
−VLT = how much light passes through.
−
−- **Low VLT (10-20%)** — dark lenses for bright sunlight (black, dark green, dark blue). Sunny + glare.
−- **Medium VLT (20-40%)** — all-purpose for mixed conditions (rose, amber, orange). Variable sun + cloud.
−- **High VLT (60%+)** — light lenses for low-light (light pink, yellow, clear). Overcast / snowy / low visibility.
−
−Specific VLT values are on each product page.
−
−**Swapping lenses**
−
−Easy lens-change system. Method differs by brand but all are quick + tool-free:
−1. Find the lens release mechanism (typically frame edge)
−2. Press / pop to release
−3. Swap in new lens
−4. Secure until it clicks
−
−Watch the model-specific video tutorials on the website.
−
−**Fog prevention**
−
−Our goggles use ventilation systems:
−- Release warm air from top
−- Draw cool air from foam edges
−- Regulate temperature
−
−**To minimise fogging:**
−- Position face mask BELOW goggle lens (not covering bottom of goggles)
−- Helmet ventilation
−- Keep goggles dry overnight
−- Don't place goggles on warm surfaces (e.g. dashboard)
−
−**OTG (Over-the-Glasses)**
−
−Our goggles are **not specifically designed as OTG**, but many riders successfully wear them with glasses. Fit varies individually:
−- Free returns + exchanges if fit doesn't work
−- Try them before committing
−
−**Helmet compatibility**
−
−Designed with universal fit to match most helmet shapes. 25/26 foam adjustments improved helmet compatibility.
−
−**Polarised vs non-polarised**
−
−Our lenses are **non-polarised mirrored**:
−- Don't block glare but provide full UV protection
−- Polarised (NOT offered) reduce glare but interfere with LCD screens and helmet cameras
−
−**PPE classification**
−
−Our goggles are rated **PPE Class 1** — basic protection class for general eye protection.
−
−**How to handle the conversation**
−
−1. "What size goggles?" → one size (Large), 225×101mm. Adapts to range of face sizes.
−2. "Do my old lenses fit a new frame?" → check the lens label vs frame year. 2022+ are interchangeable.
−3. "Are Dope and Montec lenses interchangeable?" → yes, fully.
−4. "Are they OTG?" → not specifically designed as OTG, but many riders wear with glasses. Free returns let them try.
−5. "Are they polarised?" → no, non-polarised mirrored. Explain reasoning.
−6. "How do I prevent fogging?" → walk through prevention tips.
−7. "What VLT for sunny days?" → low VLT (10-20%). For overcast → high VLT (60%+).
−8. Customer reports a defective goggle (cracked frame, lens damaged) → that's a claim. Escalate.
−9. Customer asks if a specific goggle is in stock → that's a stock question. Direct them to the product page or escalate.
−
−**Escalate to a human agent when:**
−- Customer claims a lens compatibility scenario that conflicts with the season rule
−- Specific lens VLT not on the product page
−- Customer reports a defect (different scenario — claims)
−- Customer asks about purchase availability (different scenario — stock)
+Skill:
+This skill answers goggle questions for the Dope and Montec lineup.
+Sizing
+We currently offer one goggle size, equivalent to a Large:
+
+Width: 225 mm
+Height: 101 mm
+
+Flexible materials and plush padding make these suitable for a range of face sizes.
+Size history by season:
+
+2020/21: Medium (210×96 mm) AND Large (225×101 mm)
+2021/22: Medium only
+2022/23 onwards: Large only (current)
+
+Lens compatibility by season
+Lens compatibility is determined by the label on the lens, not the frame. This label is also the product title on the website — so the lens product name itself tells you which frames it fits:
+
+Lenses labelled "2021" (i.e. product title contains "2021") → fit only 2021 frames (Medium)
+Lenses labelled "2022" or unlabeled (i.e. product title contains "2022" or no year) → fit 2022, 2023, 2024, 2025 frames (Large)
+
+Key: if the customer has a 2022 or later frame and wants spare lenses, they need 2022-labelled or unlabelled lenses — check the product title on the website to confirm.
+Dope and Montec interchangeability
+Dope and Montec lenses and frames share the same dimensions and are fully interchangeable.
+Models
+
+Dope Goggle Sight — interchangeable lens, hard case included. 2022+ compatibility. 25/26 update: ISO standard print moved inside; foam updated for comfort.
+Montec Goggle Scope — interchangeable lens, hard case included. 2022+ compatibility. 25/26 update: ISO print inside frame; enhanced foam.
+
+Spare lenses sold separately if customers want multiple tints.
+Lens tints — Visible Light Transmission (VLT)
+VLT = how much light passes through.
+
+Low VLT (10-20%) — dark lenses for bright sunlight (black, dark green, dark blue). Sunny + glare.
+Medium VLT (20-40%) — all-purpose for mixed conditions (rose, amber, orange). Variable sun + cloud.
+High VLT (60%+) — light lenses for low-light (light pink, yellow, clear). Overcast / snowy / low visibility.
+
+Specific VLT values are on each product page.
+Swapping lenses
+Easy lens-change system. Method differs by brand but all are quick + tool-free:
+
+Find the lens release mechanism (typically frame edge)
+Press / pop to release
+Swap in new lens
+Secure until it clicks
+
+Watch the model-specific video tutorials on the website.
+Fog prevention
+Our goggles use ventilation systems:
+
+Release warm air from top
+Draw cool air from foam edges
+Regulate temperature
+
+To minimise fogging:
+
+Position face mask BELOW goggle lens (not covering bottom of goggles)
+Helmet ventilation
+Keep goggles dry overnight
+Don't place goggles on warm surfaces (e.g. dashboard)
+
+OTG (Over-the-Glasses)
+Our goggles are not specifically designed as OTG, but many riders successfully wear them with glasses. Fit varies individually:
+
+Free returns + exchanges if fit doesn't work
+Try them before committing
+
+Helmet compatibility
+Designed with universal fit to match most helmet shapes. 25/26 foam adjustments improved helmet compatibility.
+Polarised vs non-polarised
+Our lenses are non-polarised mirrored:
+
+Don't block glare but provide full UV protection
+Polarised (NOT offered) reduce glare but interfere with LCD screens and helmet cameras
+
+PPE classification
+Our goggles are rated PPE Class 1 — basic protection class for general eye protection.
+How to handle the conversation
+
+"What size goggles?" → one size (Large), 225×101mm. Adapts to range of face sizes.
+"Do my old lenses fit a new frame?" → check the lens label (= product title on the website) vs frame year. 2022+ are interchangeable.
+"Are Dope and Montec lenses interchangeable?" → yes, fully.
+"Are they OTG?" → not specifically designed as OTG, but many riders wear with glasses. Free returns let them try.
+"Are they polarised?" → no, non-polarised mirrored. Explain reasoning.
+"How do I prevent fogging?" → walk through prevention tips.
+"What VLT for sunny days?" → low VLT (10-20%). For overcast → high VLT (60%+).
+Customer reports a defective goggle (cracked frame, lens damaged) → that's a claim. Escalate.
+Customer asks if a specific goggle is in stock → that's a stock question. Direct them to the product page or escalate.
+
+Escalate to a human agent when:
+
+Customer claims a lens compatibility scenario that conflicts with the season rule
+Specific lens VLT not on the product page
+Customer reports a defect (different scenario — claims)
+Customer asks about purchase availability (different scenario — stock)
Guardrails unchanged
(no changes)