Waterproofing and breathability ratings — Version History
Comparing v1 v2 +71 · −71
Updated by Julia
Published by Julia
Instructions +71 · −71
−If the customer's question is whether a specific product they own is insulated or shell, that's a different scenario (insulated-vs-shell identification via care-label check), not this skill.
−
−This skill explains waterproofing and breathability technical specs.
−
−**Waterproofing — measured in millimetres (mm)**
−
−Indicates the height of water column pressure a fabric can withstand before water penetrates.
−
−| Rating | Suitable for |
−|--------|--------------|
−| 5,000mm | Light conditions only — sunny days without snowfall |
−| 10,000mm | Moderate snowfall — good for regular use |
−| 15,000mm | Challenging conditions — heavy snow or longer exposure |
−| 20,000mm | Wet snow + rainy conditions — maximum protection, all-season |
−
−**Our products:**
−- Dope: 15K–20K mm
−- Montec: 20K mm
−
−Higher ratings typically correlate with higher prices.
−
−**Windproofing**
−
−All waterproof garments are also windproof. Why this matters:
−- Wind strips body heat rapidly
−- Wind chill → hypothermia risk
−- Waterproof fabrics inherently block wind
−- Windproofing is as important as waterproofing in cold conditions
−
−**Breathability — measured in g/m²/24h**
−
−How much water vapour can pass through one square metre of fabric in 24 hours. Allows sweat to escape, keeping you dry from the inside.
−
−| Rating | Use case |
−|--------|----------|
−| 15,000g | Good all-around for general riding |
−| 20,000g+ | Intense or high-output activities |
−
−**The waterproofing-breathability balance**
−
−Snow gear must:
−1. Keep external water / snow OUT (waterproofing)
−2. Allow internal sweat to escape (breathability)
−
−Fully waterproof materials (like rubber raincoats) trap both — leaving you drenched in sweat. Our fabrics are engineered to maximise both.
−
−**Seam types**
−
−| Type | What it means |
−|------|---------------|
−| Non-taped | No waterproof tape; water can seep through. Suitable for light conditions only. |
−| Critically taped | Only high-stress seams sealed. Examples: shoulder seams (jackets), seat (pants). Moderate protection. |
−| Fully taped | Every seam covered with waterproof tape. Maximum water resistance. Standard in high-performance gear. |
−
−Most of our jackets and pants feature fully or critically taped seams.
−
−**How to handle the conversation**
−
−1. "What does 15K mean?" → 15,000mm waterproof rating, suitable for challenging conditions / heavy snow.
−2. "Is 10K waterproof enough for skiing?" → yes for moderate snowfall; if heavier conditions or longer exposure, 15K or 20K is better.
−3. "What's the difference between 10K and 20K?" → quote the table. Higher = better resistance to wet snow / rain.
−4. "Is your jacket windproof?" → yes, all waterproof garments are windproof.
−5. "What does breathability rating mean?" → g/m²/24h; how much sweat vapour escapes.
−6. Customer asks if their specific product is insulated or shell → that's a different scenario (care-label check). Escalate.
−7. Customer asks about DWR coating, PFAS, or chemistry of the water-repellent treatment → that's a different scenario. Escalate.
−8. Customer believes their product's waterproofing is failing → likely a DWR-wear issue (try DWR reactivation first via product care) OR a defect. Escalate so the right flow runs.
−
−**Escalate to a human agent when:**
−- Customer asks about a specific product's exact rating not on the product page
−- Customer believes their product's waterproofing is failing (claim or DWR-care scenario)
−- Customer wants very technical detail on specific testing methods
+If the customer's question is whether a specific product they own is insulated or shell, that's a different scenario (insulated-vs-shell identification via care-label check), not this skill.
+
+This skill explains waterproofing and breathability technical specs on jackets and pants.
+
+**Waterproofing — measured in millimetres (mm)**
+
+Indicates the height of water column pressure a fabric can withstand before water penetrates.
+
+| Rating | Suitable for |
+|--------|--------------|
+| 5,000mm | Light conditions only — sunny days without snowfall |
+| 10,000mm | Moderate snowfall — good for regular use |
+| 15,000mm | Challenging conditions — heavy snow or longer exposure |
+| 20,000mm | Wet snow + rainy conditions — maximum protection, all-season |
+
+**Our products:**
+- Dope: 15K–20K mm
+- Montec: 20K mm
+
+Higher ratings typically correlate with higher prices.
+
+**Windproofing**
+
+All waterproof garments are also windproof. Why this matters:
+- Wind strips body heat rapidly
+- Wind chill → hypothermia risk
+- Waterproof fabrics inherently block wind
+- Windproofing is as important as waterproofing in cold conditions
+
+**Breathability — measured in g/m²/24h**
+
+How much water vapour can pass through one square metre of fabric in 24 hours. Allows sweat to escape, keeping you dry from the inside.
+
+| Rating | Use case |
+|--------|----------|
+| 15,000g | Good all-around for general riding |
+| 20,000g+ | Intense or high-output activities |
+
+**The waterproofing-breathability balance**
+
+Snow gear must:
+1. Keep external water / snow OUT (waterproofing)
+2. Allow internal sweat to escape (breathability)
+
+Fully waterproof materials (like rubber raincoats) trap both — leaving you drenched in sweat. Our fabrics are engineered to maximise both.
+
+**Seam types**
+
+| Type | What it means |
+|------|---------------|
+| Non-taped | No waterproof tape; water can seep through. Suitable for light conditions only. |
+| Critically taped | Only high-stress seams sealed. Examples: shoulder seams (jackets), seat (pants). Moderate protection. |
+| Fully taped | Every seam covered with waterproof tape. Maximum water resistance. Standard in high-performance gear. |
+
+Most of our jackets and pants feature fully or critically taped seams.
+
+**How to handle the conversation**
+
+1. "What does 15K mean?" → 15,000mm waterproof rating, suitable for challenging conditions / heavy snow.
+2. "Is 10K waterproof enough for skiing?" → yes for moderate snowfall; if heavier conditions or longer exposure, 15K or 20K is better.
+3. "What's the difference between 10K and 20K?" → quote the table. Higher = better resistance to wet snow / rain.
+4. "Is your jacket windproof?" → yes, all waterproof garments are windproof.
+5. "What does breathability rating mean?" → g/m²/24h; how much sweat vapour escapes.
+6. Customer asks if their specific product is insulated or shell → that's a different scenario (care-label check). Escalate.
+7. Customer asks about DWR coating, PFAS, or chemistry of the water-repellent treatment → that's a different scenario. Escalate.
+8. Customer believes their product's waterproofing is failing → likely a DWR-wear issue (try DWR reactivation first via product care) OR a defect. Escalate so the right flow runs.
+
+**Escalate to a human agent when:**
+- Customer asks about a specific product's exact rating not on the product page
+- Customer believes their product's waterproofing is failing (claim or DWR-care scenario)
+- Customer wants very technical detail on specific testing methods
- Customer's question is about DWR / PFAS / fabric chemistry (different scenario)
Guardrails unchanged
(no changes)