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Customer · 2026-05-01T06:08:36.353Z
Where do I find spare parts?
Agent · 2026-05-01T06:08:47.402Z
Hey 👋 You can find replacement parts like zippers, drawstrings, and buckles here: https://www.dopesnow.com/replacement-parts 😊 If you don't see the part you need, just let me know and I'll help you out!
Customer · 2026-05-01T06:09:25.340Z
Do you offer repair services for ski pants?
Agent · 2026-05-01T06:09:33.359Z
Great question! For US customers, we arrange repairs for manufacturing defects through our partner Tersus Solutions (via our claim process). For EU customers, you can use RecoMended directly, or file a claim if it's a defect 😊
Customer · 2026-05-01T06:11:32.097Z
I purchased a montec jacket last winter…I love it! The only problem is the zipper broke on me and I managed to then lose it. I've tried to find replacement zippers but I'm having no luck with sizing it. Do you know what size zipper I should try and buy?
Agent · 2026-05-01T06:11:44.213Z
I'm so glad you're loving the jacket! 🙌 For the specific zipper size, let me connect you with a teammate who can help you find the exact match. They'll get back to you shortly 😊
Customer · 2026-05-01T06:16:16.100Z
Do you sell replacement lenses for goggles?
Agent · 2026-05-01T06:16:29.719Z
Yes! We sell replacement lenses for our goggles 😊 You can find them here: https://www.dopesnow.com/sight-goggle-lens-replacement-lens-ski-unisex-red-brown Just make sure to check the year on your lens — 2022+ lenses fit all current frames ❄️
Customer · 2026-05-01T06:17:21.103Z
How do I repair my pants? They have a tear in them..
Agent · 2026-05-01T06:17:30.040Z
Got it 😊 If the tear is from a manufacturing defect and still under warranty, file a claim and we can help. For wear-and-tear repairs, check https://www.dopesnow.com/replacement-parts or contact RecoMended (EU) directly 💪
Customer · 2026-05-01T06:18:43.540Z
Are there any tailors you can recommend for your attire?
Agent · 2026-05-01T06:18:51.831Z
We don't have a list of tailors, but any local tailor with technical fabric experience should work 😊 For warranty repairs in the EU, RecoMended (recomended.se) handles our gear if you prefer a specialist!
Customer · 2026-05-01T06:31:52.133Z
Can I sell my used jacket back to you?
Agent · 2026-05-01T06:32:05.921Z
We can take your jacket back through our Renewed or Renewal Programme 😊 No cash payment, but your gear gets repaired/resold or recycled instead of going to landfill. We cover shipping! Should I arrange that for you? ♻️
Customer · 2026-05-01T06:33:09.241Z
I have a dope snow jacket that I bought but never worn and was wondering I could sell it back to be 'recycled
Agent · 2026-05-01T06:33:21.442Z
Perfect! Since it's unworn, it's a great fit for our Renewed programme 😊 An agent will arrange a shipping label for you (we cover the cost), and your jacket can be professionally assessed, repaired if needed, and resold ♻️
Customer · 2026-05-01T06:35:06.280Z
looking at prices ouch, you into recycling? ill give my old pants back for a discount
Agent · 2026-05-01T06:35:16.480Z
We'd love to take your old pants back through our Renewal Programme! 😊 But there's no discount in return, just the feel-good of keeping gear out of landfill. Our prices stay fair year-round ♻️ Want me to arrange pickup anyway?
Customer · 2026-05-01T06:41:53.035Z
Hi, is there a difference between jacket Arch snowboard or ski version?
Agent · 2026-05-01T06:42:08.301Z
Great question! 😊 The Arch jacket doesn't have separate snowboard vs ski versions, it's one design made for both. Built for mountain performance whether you're on the slopes or in the park! Need help with sizing or warmth? 🏔️
Customer · 2026-05-01T06:42:37.117Z
Why does it say snowboard then?
Agent · 2026-05-01T06:42:44.954Z
It's part of the product name/category, but the jacket works for both snowboarding and skiing! The design doesn't limit you to one or the other 😊 All about versatility on the mountain 🏔️
Customer · 2026-05-01T06:46:32.044Z
how to wash a jacket and pants
Agent · 2026-05-01T06:46:40.108Z
Machine wash cold on gentle cycle, tumble dry low or hang dry. Skip fabric softener and bleach 😊 Always check the care label inside your jacket/pants for any specific instructions! Need more details? ❄️
Customer · 2026-05-01T06:47:14.097Z
Can I also use normal clothes detergent for cleaning my jacket?
Agent · 2026-05-01T06:47:23.088Z
Yep! Regular mild detergent works great 😊 Just skip fabric softener (blocks waterproofing) and avoid bleach. Keep it gentle and your jacket will thank you ❄️
Customer · 2026-05-01T06:47:43.126Z
"Good good one more question how do I wash the Fawk jacket and bibs is there a special detergent I use?
Agent · 2026-05-01T06:47:52.132Z
No special detergent needed for the Fawk! 😊 Regular mild detergent works perfectly. Same wash rules: gentle cycle, low temp, skip fabric softener + bleach. You're all set! ❄️
Customer · 2026-05-01T06:48:08.099Z
I would like to wash my ski jacket and trousers - but I'm afraid that the waterproof surface will come off - the guide says that you should just throw it in the tumble dryer Unfortunately I don't have a tumble dryer, what's the best way to do this? Can I just spray a waterproofing spray on it?
Agent · 2026-05-01T06:48:16.074Z
No worries! 😊 The tumble dryer helps reactivate DWR (water-repellent coating), but you can also hang dry + iron on low heat through a towel. If water stops beading, a DWR spray works great to refresh it! ❄️
Customer · 2026-05-01T06:48:54.006Z
What if I can't buy those things that can't restore the dwr is there another way I can restore it at home
Agent · 2026-05-01T06:49:03.731Z
Hang drying + ironing on low heat through a towel is your best bet! 😊 The heat reactivates the DWR coating. It's not as effective as a spray treatment, but it's the next best thing you can do at home ❄️
Customer · 2026-05-01T06:50:37.141Z
I want to file a claim
Agent · 2026-05-01T06:50:44.550Z
No problem! I can help with that 😊 Could you send me a few clear photos of the issue + describe what happened and when? Also, what's your order number and email? Then we can get this sorted for you 🙏
Customer · 2026-05-01T06:59:25.185Z
Where are your products made?
Agent · 2026-05-01T06:59:33.972Z
We manufacture in different countries based on expertise 😊 Jackets + pants mostly in China & Vietnam, base layers in Vietnam, beanies in Indonesia, goggles in Taiwan. All factories meet strict social + environmental standards! ❄️
Customer · 2026-05-01T07:00:15.187Z
Do the manufacturers pay the employees fairly and is it environmentally friendly?
Agent · 2026-05-01T07:00:24.399Z
Absolutely 😊 All suppliers must pass third-party social + environmental audits (Amfori BSCI, Higg FEM, SA8000, etc.). We verify fair wages, safe conditions, + chemical compliance. Most fabrics are Bluesign-approved too! ❄️
Customer · 2026-05-01T07:00:43.407Z
What are those audits?
Agent · 2026-05-01T07:00:51.093Z
They're independent inspections that verify safe working conditions, fair wages, and environmental compliance 😊 Think on-site checks, employee interviews, + strict checklists. It ensures our factories meet ethical standards! ❄️
Customer · 2026-05-01T07:02:13.048Z
Hi i was wondering how much of the Fawk ski pants is made of recycled content?
Agent · 2026-05-01T07:02:21.524Z
Great question! 😊 I don't have the exact recycled content % for the Fawk pants on hand. Let me pass this to a teammate who can pull the detailed specs for you. They'll get back to you shortly! 🙏
Customer · 2026-05-01T07:02:39.272Z
What does Bluesign product mean?
Agent · 2026-05-01T07:02:48.566Z
Bluesign means the fabric meets strict chemical safety standards 😊 PFAS banned, supply chain transparency, + environmental/worker health protected. Most of our fabrics are Bluesign-approved! ❄️
Customer · 2026-05-01T07:11:00.210Z
How can I search through the pre loved gear? Where is the link
Agent · 2026-05-01T07:11:12.089Z
Great question! 😊 I don't have the direct link for our Renewed section on hand. Let me connect you with a teammate who can share the exact page where you can browse all the pre-loved gear. They'll get back to you shortly! 🙏
Customer · 2026-05-01T07:16:28.620Z
I want to order a jacket from the section Renewed, what does it mean? Is it used?
Agent · 2026-05-01T07:16:37.819Z
Yes! 😊 Renewed gear is pre-loved DOPE items that have been professionally inspected, repaired, and cleaned by our partners. They're sold at a discount and kept out of landfill. Quality-checked and ready to ride! ❄️
Customer · 2026-05-01T07:17:14.071Z
Clarify what you mean by renewed because I'm not really into buying used returned gear.
Agent · 2026-05-01T07:17:22.748Z
Totally get it 😊 Renewed items are gently used DOPE gear that's been professionally repaired, cleaned, and quality-checked. They're not returns, they're pre-loved pieces given a second life. But if you prefer brand-new, we've got plenty of fresh stock too! ❄️
Customer · 2026-05-01T07:18:34.445Z
What about Montec?
Agent · 2026-05-01T07:18:43.084Z
Montec has a Renewed section too! 😊 Same deal — pre-loved Montec gear, professionally repaired & inspected, sold at a discount. Check it out at montecwear.com/se/renewed ✨
Customer · 2026-05-01T07:19:43.157Z
How do I know what condition renewed products are in?
Agent · 2026-05-01T07:19:50.827Z
We use three condition grades: Great (10% off, nearly new), Good (20% off, minor wear), and Pre-Loved (30% off, visible repairs). Each product page shows available conditions for that size with full descriptions 😊✨
Customer · 2026-05-01T07:20:19.400Z
Are the renewed item covered from defects? Is there still a warranty to guarantee their quality
Agent · 2026-05-01T07:20:27.718Z
Great question! Let me connect you with a teammate who can clarify the warranty coverage for Renewed items. They'll get back to you shortly with the details 🙏😊
Customer · 2026-05-01T07:21:17.266Z
I recently purchased an item and didn't realize that it was a renewed item. I just thought it was on sale. How can I find out if the item was in great or good condition? I'm not able to see that in my order summary."
Agent · 2026-05-01T07:21:26.095Z
I'd be happy to check that for you! Could you share your order number and the email you used when placing the order? I'll look up the condition details for you 😊
Customer · 2026-05-01T07:22:16.135Z
DO35741
Agent · 2026-05-01T07:22:37.003Z
Got it! I can see your order DO35741, but I'll need to connect you with a teammate who can confirm which items were Renewed and their condition grades. They'll get back to you shortly with those details 🙏😊
Customer · 2026-05-01T07:22:39.637Z
jeppe@ridestore.com
Agent · 2026-05-01T07:22:59.264Z
Perfect! I've found your order DO35741 😊 I can see the items, but I'll need to connect you with a teammate who can confirm which were Renewed and their condition grades. They'll get back to you shortly 🙏
Abdul · 2026-05-04T11:23:53.484Z
💧 testing emoji picker , ignore me
Customer · 2026-05-04T13:19:53.304Z
I purchased an item a few items a few days ago and now see the same items are for sale at 50% less. Can I be reimbursed for the discount amount or do I need to reorder the items and send the orignals back to you for a refund
Customer · 2026-05-04T13:19:54.441Z
I purchased an item a few items a few days ago and now see the same items are for sale at 50% less. Can I be reimbursed for the discount amount or do I need to reorder the items and send the orignals back to you for a refund
Customer · 2026-05-04T13:19:55.617Z
I purchased an item a few items a few days ago and now see the same items are for sale at 50% less. Can I be reimbursed for the discount amount or do I need to reorder the items and send the orignals back to you for a refund
Customer · 2026-05-04T13:19:56.796Z
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Customer · 2026-05-04T13:19:57.103Z
Testing!
Customer · 2026-05-04T13:19:59.982Z
Yuuuhuuuu 👋
Agent · 2026-05-04T13:20:15.002Z
Hey! 👋 I totally understand how that feels 😊 We keep our prices consistent year-round (no flash sales or price matching), so we can't reimburse the difference. That said, you can return your items for a full refund & reorder at the sale price!
Customer · 2026-05-04T13:28:50.585Z
i bought it for 249, but looks like it's on sale for 199; can i get a refund for the difference
Agent · 2026-05-04T13:28:59.917Z
I totally get it 😊 We can't adjust the price after purchase, but you're welcome to return your item for a full refund and reorder it at the sale price! Free returns, no worries 🙏
Customer · 2026-05-04T13:29:40.045Z
I ordered a jakcet 2 days ago and it’s now on sale. can I please get a refund to the new lower price?
Agent · 2026-05-04T13:29:50.075Z
Hey! 😊 I totally get how frustrating that timing is. We may be able to help with post-purchase price drops within 14 days, but I'll need to check your order first. Could you share your order number and the email you used at checkout? 🙏
Customer · 2026-05-04T13:32:39.156Z
Can I get a discount code?
Agent · 2026-05-04T13:32:47.805Z
We don't offer public discount codes 😊 Personal codes are only issued by our team post-purchase (e.g. to resolve an issue). That said, you can always check our Sale and Renewed sections for great deals! 🙏
Customer · 2026-05-04T13:33:11.104Z
Why not?
Agent · 2026-05-04T13:33:18.808Z
It's how we keep things fair for everyone 😊 We focus on consistent pricing year-round instead of flash sales or codes, so no one misses out. Check our Sale or Renewed sections for great deals! 🙏
Customer · 2026-05-04T13:33:52.166Z
If I purchase for €2000 can I get a code? I spent a lot of money
Agent · 2026-05-04T13:34:01.814Z
I totally understand 😊 We don't offer bulk discounts or codes based on order value — we keep our pricing fair and consistent for everyone. That said, our Sale and Renewed sections always have great deals! 🙏
Customer · 2026-05-04T13:35:22.276Z
I found a WELCOME10 discount code for first purchase to get 10% off but the code is not working
Agent · 2026-05-04T13:35:31.772Z
I totally get the confusion 😊 That code likely came from a third-party site and won't work with us. Let me have a colleague check it specifically for you — they'll get back to you shortly 🙏
Customer · 2026-05-04T14:00:34.243Z
Is your DWR PFAS-free?
Agent · 2026-05-04T14:00:46.544Z
Yes! 😊 Our DWR coating is PFAS-free, and most of our fabrics are Bluesign-approved (which bans PFAS chemistry). We do regular testing to confirm. If you have more questions, just let me know! 🙏
Customer · 2026-05-04T14:01:12.157Z
Any harmful chemicals in your gear?
Agent · 2026-05-04T14:01:19.970Z
No intentional harmful chemicals 😊 Our DWR and membranes are PFAS-free, and most fabrics are Bluesign-approved (strict safety standards). We test regularly to ensure safety 🙏
Customer · 2026-05-04T14:01:46.139Z
What do you mean by intentional harmful?
Agent · 2026-05-04T14:01:54.423Z
We don't add harmful chemicals on purpose 😊 But PFAS compounds are widespread in the environment, so trace amounts might appear despite our efforts. We're transparent about this because it matters for trust 🙏
Customer · 2026-05-04T14:07:03.294Z
is this jacket insulated?
Agent · 2026-05-04T14:07:11.689Z
I'd love to help! 😊 Which jacket are you asking about? If you have a link or product name, I can check the insulation details for you 🙏
Customer · 2026-05-04T14:07:33.212Z
Spartan
Agent · 2026-05-04T14:07:40.939Z
The Spartan jacket is a shell (no insulation) 😊 It's waterproof and breathable, so you can layer underneath depending on the conditions. Perfect for customizing your warmth! ❄️
Customer · 2026-05-04T14:08:11.156Z
What is a shell jacket?
Agent · 2026-05-04T14:08:18.172Z
A shell jacket is a lightweight outer layer with no built-in insulation 😊 It's waterproof and breathable, so you layer your own base and mid-layers underneath for warmth. Super flexible! ❄️
Customer · 2026-05-04T14:08:48.234Z
But looks like it does have insulation when I check the website?
Agent · 2026-05-04T14:08:58.244Z
Ah, good catch! 🙏 The best way to confirm is to check the care label inside the jacket, in the materials section. If "Padding" is listed, it's insulated. If not, it's a shell. What does yours say? 😊
Customer · 2026-05-04T14:09:19.141Z
But I haven’t bought it yet so I can’t check?
Agent · 2026-05-04T14:09:29.815Z
Got it 😊 Let me pass this to a colleague who can confirm the exact insulation details for the Spartan on our site. They'll get back to you shortly! 🙏
Customer · 2026-05-04T14:10:15.062Z
"And last Q are the jackets warm, well insulated or rather a shell
Agent · 2026-05-04T14:10:32.998Z
To confirm the insulation details for the Spartan jacket, let me have a teammate who can check the exact product specs get back to you 😊 They'll clarify whether it's insulated or shell, and answer your warmth question! 🙏
Customer · 2026-05-04T14:10:40.157Z
"And last Q are the jackets warm, well insulated or rather a shell
Agent · 2026-05-04T14:10:54.886Z
A teammate is already looking into the insulation details for the Spartan jacket and will get back to you shortly with a clear answer 😊 They'll confirm whether it's insulated or shell, and how warm it is! 🙏
Customer · 2026-05-05T06:56:41.171Z
Is the Fawk Black jacket available in M?
Agent · 2026-05-05T06:56:58.108Z
I couldn't find a "Fawk Black" jacket on our site 🤔 Could you double-check the name or share a link? That way I can check stock for you in size M! 😊
Customer · 2026-05-05T06:57:24.170Z
https://www.montecwear.com/nl/fawk-ski-jas-heren-black
Agent · 2026-05-05T06:57:43.150Z
Thanks for the link! 🙏 I can't check live stock from here, but a teammate can confirm size M availability for the Fawk jacket and answer your earlier insulation question. They'll get back to you shortly! 😊
Customer · 2026-05-05T06:58:46.228Z
Will the yellow/Black Fawk jacket get back in stock in size L?
Agent · 2026-05-05T06:59:05.081Z
I can't check restock schedules from here 🤔 Let me have a teammate confirm both the yellow/black Fawk restock in L and the black Fawk stock in M for you. They'll get back to you shortly! 🙏
Customer · 2026-05-05T07:01:55.364Z
The zipper on my jacket broke.
Agent · 2026-05-05T07:02:06.147Z
Oh no, that's frustrating! 😔 We can help with repairs or spare parts. Could you share a quick photo of the zipper and let me know which jacket it is? That way we can find the best solution for you 🙏
Customer · 2026-05-05T07:03:01.304Z
It’s the spartan jacket
[media]
Agent · 2026-05-05T07:03:24.050Z
Thanks for the photo! 🙏 A teammate will check repair options and spare parts availability for your Spartan jacket zipper, plus answer your Fawk jacket questions. They'll be in touch shortly! 😊
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