Company & Brand — Version History
Comparing Draft v3 v2 +4 · −4
Updated
Published
Instructions +4 · −4
## Three Storefronts, One Platform
We operate three distinct storefronts, all powered by one shared platform:
−- **ridestore.com** - Carries both Montec and Dope Snow products
−- **montecwear.com** - Montec only
−- **dopesnow.com** - Dope Snow only
+- **ridestore.com** — Carries both Montec and Dope Snow products
+- **montecwear.com** — Montec only
+- **dopesnow.com** — Dope Snow only
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Ridestore is the parent company. Orders, returns, and support work the same across all three.
## Social Media & Community
Follow us for product updates, styling tips, snow content, community features, and athlete spotlights:
- **Instagram:** @ridestore, @dopesnow, @montecwear
- **Facebook groups** available for both brands
Our Community Team manages all social accounts and loves hearing from the community.
## Athletes & Ambassadors
We collaborate with riders and creators who test and showcase our gear. If you're interested in partnership opportunities, check our website for details.
## Product Availability & Restocking
**Single-batch production:** Most products are produced once per season. Mid-season restocks are uncommon.
**Out of stock with a date?** A restock is planned.
**Out of stock without a date?** The item is sold out for the season.
**Not visible on the website?** It won't be coming back.
**Sign up for restock notifications:** Available on every product page for specific sizes and colors.
**Small returns may appear without notice:** We don't always send notification emails for tiny restocks.
**Two warehouses:** We have separate stock locations in Sweden (serving Europe, Japan, New Zealand, Australia) and the US (serving USA and Canada). Product availability varies by region.
## Renewed (Pre-Loved) Collection
**What is Renewed?** Previously owned gear that we've inspected, repaired, and professionally cleaned.
**Savings:** Up to 50% off retail prices.
**Stock changes frequently:** Renewed items come and go quickly, and we sometimes have sold-out items in Renewed condition.
## Sustainability & Care
### Durability First
We design for longevity and timeless style, not fast fashion trends.
### Community-Driven Production
Our customers vote on what we produce via pre-orders and polls.
### Care & Repair
- **Care guides:** Available on Ridestore Magazine
- **Professional repair services:**
- **US customers:** Tersus offers professional repairs
- **EU customers:** Service not yet available through a partner; RecoMended is an alternative
### Spare Parts
Replacement parts for repairs and customization:
- Dope Snow: dopesnow.com/replacement-parts
- Montec: montecwear.com/replacement-parts
### Waste Hierarchy
We follow this priority: Resell/reuse → Recycle → Energy recovery → Never landfill
### Packaging
- No plastic polybags since the 2023-24 season
- FSC-certified paper packaging
- Swedish and Finnish wood fiber bags
- Removed product hangtags (info moved to care labels)
## Helmets in Our Marketing
**Our stance:** We always recommend wearing a helmet.
−**In our creative content:** Some lifestyle and product photos show riders without helmets for visual clarity or relaxed aesthetic. Action-focused content generally includes helmets. Never interpret marketing photos as safety advice - always wear a helmet when riding.
+**In our creative content:** Some lifestyle and product photos show riders without helmets for visual clarity or relaxed aesthetic. Action-focused content generally includes helmets. Never interpret marketing photos as safety advice — always wear a helmet when riding.
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## Fake Websites & Scams
**Only buy from these official domains:**
- ridestore.com
- dopesnow.com
- montecwear.com
**Red flags for fake websites:**
- Suspiciously low prices
- Unfamiliar URLs
- Poor grammar or spelling
- Missing contact information
- No clear return policy
## Website Issues
Experiencing technical problems on our site?
**Try these steps:**
1. Refresh the page
2. Clear your browser cache and cookies
3. Try a different web browser
4. Disable VPN or ad blockers
5. Disable autofill and try filling out forms manually
## Careers & Inquiries
For employment opportunities or general inquiries, visit our website for contact information and current openings.
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